Refund policy

SHIPPING, RETURNS & REFUND POLICY

Processing 3-5 days, Shipping 7-12 business days.

This policy covers how we ship your order and how returns and refunds work. By placing an order with us, you agree to the terms below. Please read it carefully, since it answers most of the common questions and sets clear expectations on both delivery and returns.

Returns. We accept returns within 14 days of delivery. To be eligible, the item must be unused, unworn, unwashed, and returned in its original packaging and condition. To start a return, contact us first at support@thriftjacket.com with your order number so we can approve it and send you the correct return address. Items sent back without first contacting us, or sent to any address other than the one we provide, may not be accepted or refunded.

Return shipping and costs. Return shipping is the customer’s responsibility. You are responsible for the cost of shipping the item back to us, as well as any customs duties, taxes, or fees involved in the return. Returns must be sent using a tracked shipping method so that both you and we can confirm the item was delivered back to us successfully. We are not responsible for returns that are lost, delayed, or damaged in transit, so we strongly recommend keeping your tracking details until the return is complete. Original shipping charges are non-refundable.

Refunds. Once your return arrives at our address and has been inspected and confirmed to meet the conditions above, we’ll process your refund to your original payment method. Refunds typically appear within a few business days, depending on your bank or card provider. If a returned item arrives used, worn, damaged, or outside the 14-day window, we reserve the right to refuse the refund or to issue only a partial refund.

Damaged or incorrect items. If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery at support@thriftjacket.com with your order number and a photo of the issue. In these cases we’ll make it right at no extra cost to you.

Processing. Every order goes through a processing stage before it ships. Orders are processed within 3-5 business days of being placed. This is the time we need to confirm your order, prepare and pack the items, and hand them off to the carrier. During busy periods, new launches, holidays, or sale events, processing may take a little longer, as order volume goes up during these times. You’ll receive a confirmation email with your tracking information as soon as your order ships.

Shipping times. Once your order has shipped, it typically arrives within 7-12 business days. We ship worldwide, and a tracking number is emailed to you as soon as your order leaves our facility. Business days do not include weekends or public holidays, so factor those in when estimating your delivery window. Total time to receive your order is the processing time plus the shipping time combined.

Estimates, not guarantees. All processing and delivery times listed are estimates based on typical conditions, not guarantees. Factors outside our control can affect how long an order takes to arrive, including customs clearance, courier and carrier delays, severe weather, deliveries to remote or rural areas, and high-volume peak seasons such as the holidays. Once a package has been handed to the carrier, delivery timing is in their hands and outside our control. If you need an order by a specific date, we strongly recommend ordering well in advance.

Tracking. Tracking details are sent to you by email after your order is dispatched. The first carrier scan can take a few days to appear in the tracking system, so a tracking number that hasn’t updated yet usually just means it’s waiting on its first scan rather than anything being wrong. If your tracking still hasn’t moved after a reasonable amount of time, reach out and we’ll look into it with the carrier on your behalf.

Customs and duties. International orders may be subject to import duties, taxes, or customs fees set by the authorities in your country. These charges are determined by your local government, not by us, and they are the customer’s responsibility. They are not included in the price you pay at checkout and are not something we can calculate or collect in advance. This applies to both incoming orders and any returns sent back to us.

Incorrect addresses. Please double-check your shipping address carefully at checkout before completing your order. We ship to the address exactly as it’s entered, so we are not responsible for delays, losses, or returns caused by an incorrect or incomplete address. If you realize you’ve made a mistake, contact us right away at support@thriftjacket.com and we’ll do our best to correct it before the order ships. Once an order has already shipped, we’re unable to change the delivery address, and any resulting delay, loss, or return is the customer’s responsibility.

Failed deliveries and collection. Please keep an eye on your tracking and make sure you’re available to receive your order, or to collect it from a pickup point or local depot if the carrier leaves a notice. If a package is returned to us or lost because of a customer error, such as a wrong or incomplete address, a refused delivery, or a parcel left uncollected, we are not responsible for the cost of reshipping. In these cases we may offer to reship at your expense, or issue a partial refund, depending on the situation. Please report any delivery problems to us promptly at support@thriftjacket.com, since issues reported late often can’t be resolved with the carrier once too much time has passed.

Questions. If anything about your shipment, return, or refund is unclear, email us anytime at support@thriftjacket.com and we’ll be glad to help.